Shipping policy
Don Franky Premium Reserve Coffee Company LLC
Shipping Policy
Effective Date: May 18, 2026
Thank you for shopping with Don Franky Premium Reserve Coffee Company LLC. We are committed to providing a smooth, reliable, and efficient shipping experience for all customers purchasing through our online store powered by [Shopify](https://www.shopify.com?utm_source=chatgpt.com) and fulfilled through our third-party fulfillment partner, [Dripshipper](https://www.dripshipper.io?utm_source=chatgpt.com).
Please review the following Shipping Policy carefully.
---
1. Order Processing
All orders are processed in the order they are received.
Typical processing times:
2–5 business days for roasted coffee products
Additional processing time may apply during holidays, promotions, or high-volume periods
Orders are not processed, shipped, or delivered on:
Weekends
Federal holidays
Carrier-observed holidays
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
---
2. Shipping Methods & Delivery Estimates
Shipping times may vary depending on:
Destination
Carrier operations
Weather conditions
Seasonal demand
Product availability
Estimated delivery windows:
Standard Shipping: 3–7 business days after shipment
Expedited Shipping: Delivery times vary by carrier availability and selected shipping option
Delivery estimates are not guaranteed.
---
3. Third-Party Fulfillment
Orders are roasted, packaged, and shipped through our third-party fulfillment partner, [Dripshipper](https://www.dripshipper.io?utm_source=chatgpt.com).
Because fulfillment is managed by a third-party provider, occasional delays may occur that are outside the control of Don Franky Premium Reserve Coffee Company LLC.
---
4. Shipping Rates
Shipping costs are calculated at checkout based on:
Package weight
Shipping destination
Selected shipping method
Promotional shipping offers
From time to time, Don Franky Premium Reserve Coffee Company LLC may offer:
Free shipping promotions
Discounted shipping rates
Limited-time shipping incentives
---
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
Don Franky Premium Reserve Coffee Company LLC is not responsible for:
Delays caused by incorrect addresses
Returned shipments due to address errors
Packages delivered to incorrectly entered addresses
Additional shipping fees may apply for reshipment requests.
---
6. Lost, Delayed, or Stolen Packages
Once a package has been transferred to the shipping carrier, delivery responsibility rests with the carrier.
Don Franky Premium Reserve Coffee Company LLC is not responsible for:
Lost packages marked “delivered”
Carrier delays
Weather-related delays
Theft after delivery
If your package is delayed or missing, we recommend:
1. Checking the tracking information
2. Contacting the shipping carrier directly
3. Contacting our support team for additional assistance
---
7. Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
Your order number
Photos of the damaged packaging and product
Description of the issue
Support requests can be sent to: donfrankyreserve@gmail.com
---
8. International Shipping
At this time, Don Franky Premium Reserve Coffee Company LLC may limit shipping availability to select regions or countries.
Customers are responsible for:
Customs fees
Duties
Import taxes
Local regulations related to imported food products
International delivery times may vary significantly.
---
9. Order Tracking
Tracking information will be sent via email once your order has shipped.
Please allow up to 24–48 hours for tracking updates to appear within the carrier’s system.
---
10. Contact Us
For shipping questions or support, please contact:
Don Franky Premium Reserve Coffee Company LLC
Email: donfrankyreserve@gmail.com
We sincerely appreciate your support and thank you for choosing Don Franky Premium Reserve Coffee Company LLC — where premium quality and exceptional flavor meet every cup.