Refund policy

Don Franky Premium Reserve Coffee Company LLC

Return & Refund Policy

Effective Date: May 18, 2026

At Don Franky Premium Reserve Coffee Company LLC, we are committed to delivering premium-quality coffee, tea, and related products to our customers. Your satisfaction is important to us, and we strive to provide a smooth and transparent shopping experience through our online store powered by and fulfillment services provided by .

Please review the following Return & Refund Policy carefully.

1. General Policy

Due to the perishable nature of coffee, tea, and consumable products, Don Franky Premium Reserve Coffee Company LLC generally does not accept returns of opened or used products.

However, we will gladly work with customers to resolve issues involving:

  • Damaged items
  • Incorrect orders
  • Defective products
  • Shipping-related issues
  • Missing items

Requests for assistance must be submitted within 7 calendar days of the delivery date.

2. Non-Returnable Items

The following items are non-returnable and non-refundable unless received damaged or incorrect:

  • Opened coffee products
  • Opened tea products
  • Consumable goods
  • Gift cards
  • Clearance or promotional items
  • Customized or specialty orders

3. Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at:

Email: donfrankyreserve@gmail.com

Please include:

  • Your order number
  • Full name
  • Description of the issue
  • Photos of damaged items and packaging (if applicable)

Once reviewed, we may offer:

  • Replacement product
  • Store credit
  • Partial refund
  • Full refund (when appropriate)

4. Shipping & Fulfillment

Orders placed through the Don Franky Premium Reserve Coffee Company online store are processed through our third-party fulfillment and shipping partner, , and sold via our storefront platform.

Because fulfillment and shipping are handled by third-party providers, delivery times may vary depending on:

  • Product availability
  • Carrier delays
  • Weather conditions
  • Holidays
  • Supply chain interruptions

Don Franky Premium Reserve Coffee Company LLC is not responsible for delays caused by shipping carriers or circumstances outside of our control.

5. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Don Franky Premium Reserve Coffee Company LLC is not responsible for lost or stolen packages.

Customers should:

  • Verify shipping information before checkout
  • Check with neighbors or household members
  • Contact the shipping carrier directly for delivery disputes

We may assist customers with filing carrier claims when possible.

6. Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow:

  • 5–10 business days for processing
  • Additional time depending on your financial institution

Shipping fees are generally non-refundable unless the issue was caused by our error.

7. Order Cancellations

Orders may only be canceled before fulfillment processing begins.

Because orders are processed quickly through our fulfillment partner, cancellation requests are not guaranteed.

To request an order cancellation, contact: donfrankyreserve@gmail.com

8. Contact Information

For questions regarding returns, refunds, or shipping concerns, please contact:

Don Franky Premium Reserve Coffee Company LLC
Email: donfrankyreserve@gmail.com

We appreciate your support and thank you for choosing Don Franky Premium Reserve Coffee Company LLC.